Teller Trainer, STCU
What do you do at STCU?
All new tellers come through my two week class. They’ll learn about credit union rules and regulations, cash handling skills, transaction processing, and much more.
I teach other classes and help with monthly webinars for staff. We present information on new processes, refreshers on long standing procedures, or tips to protect against fraud.
What do you like best about your job?
I enjoy welcoming new employees to the STCU family. Usually they come through training before they meet everybody at their branch. Part of my role is to make them feel welcome and introduce them to our culture.
I love teaching people new things. I love to learn and it’s awesome to be part of passing information on. And that spark that lights up a person’s face the moment something finally clicks is pretty amazing.
Dogs or cats?
Both. Although I don’t currently have pets, someday I will have both.
Why do our members love us?
Because they are awesome! They have a lot of options out there for financial institutions and we don’t take it for granted that they chose us. They are more than just members to us; they are our neighbors, our friends, our family – they are STCU.
Mayonnaise or Miracle Whip?
I prefer Vegenaise. It’s the egg-free alternative to those options.
Any advice for someone interested in doing your job?
Have patience, be kind, and recognize that we’ve all been new at something at some point in our lives and it can feel overwhelming.
You have to be ready to adapt and change to accommodate different learning styles and levels of experience. Processes and procedures are ever-evolving so you have to be ready to change curriculum to match. Even though they have all been called Teller Skills Training, I’ve never taught the same class twice.
What is your favorite denomination of money?
Although it’s no longer in circulation, the $1,000 bill is pretty cool. It featured a portrait of Grover Cleveland who was the 22nd and 24th president of the USA. He was the only
president to serve two non-consecutive terms in office.
What’s your dream vacation destination?
Where do you see yourself in five years?
Receiving a plaque for ten years of service with STCU. I’m clearing a spot on my desk right now.