By: Keith

Enterprise Communications Administrator, STCU

What do you do at STCU?
I help with communication. My responsibilities are in the management and programming of STCU’s phone system. I also help with the planning and implementation of phone system upgrades.

I am also responsible for our video conferencing system and mobile tools, such as tablets and smart phones, which allow STCU employees to securely communicate from many different locations, even while away from a branch and in the community.

I also help run the STCU fax server (for sending and receiving documents) and STCU’s website LiveChat feature, which lets us chat with our members online.

Simply put, if something is used for communication, either among STCU employees or with our members, there is a pretty good chance I am involved.

What is your favorite denomination of money?
On the rare occasion that I have money in my wallet, I am a fan of the $20 bill.

Twenty dollars is usually enough to pay for whatever I am buying, and most of the time results in my getting change back. Of course, my change usually gets shoved into my pocket only to be discovered when I pull it out of the washing machine.

Has anyone ever mistaken you for a celebrity?
Oddly enough, they haven’t.

More than one person has said I look like Jon Favreau, but only from a specific episode of the television show, “Friends.” I am not sure how I should feel about that.

How long have you worked for the credit union?
The calendar shows that I have been with STCU for two years. But I swear it only feels like it has only been 1 year and 273 days.

It’s amazing how quickly the last two years have gone.  It really does seem like yesterday that I was a new face at STCU. You know what they say, “Time flies when you are having fun.” I certainly have had fun during my time working for STCU.

What’s your dream car?
Atop my dream car list is the McLaren P1. The P1 is a sophisticated and eco-friendly gas/electric hybrid, just like a Toyota Prius.

But unlike a Prius, the P1 can accelerate from zero to 60 mph in 2.8 seconds and has a top speed of 217 mph.

However, the McLaren P1 costs over a million dollars, so maybe it’s really not like a Prius after all.

What do you like best about your job?
It’s the people!

I occupy a somewhat unique role in the credit union. My responsibilities tend to be very visible and focused directly on people and how they use communication tools.

I have opportunities to work with people from all areas of STCU, from frontline branch staff, to folks working behind the scenes at our Headquarters in Liberty Lake, even to our President/CEO, Tom Johnson.


Meet Gus and Ole. When I need them to look one direction, they each have a different direction in mind.

Having the opportunity to see so much of the credit union and meet so many people is a huge plus in my book.

Dogs or cats?
I have always been a K9 over feline kind of guy.

I am a firm believer that the only thing better than four paws and a wagging tail is eight paws and two wagging tails.

I am the proud owner of two dogs, Gus and Ole (Oh-lee). They are brothers and are a mixed breed. I rescued them four years ago from the Spokane Humane Society.

Mayonnaise or Miracle Whip?
These days, neither.

While in the past I would have claimed to be a mayonnaise guy, I am trying hard to avoid it in an attempt to fit into my shirts a little better.

Plus, bathing suit season is just around the corner.

Where do you see yourself in five years?
I hope that I find myself a part of the STCU team. Eventually, I would like to have the opportunity to pursue leadership opportunities within the organization. But, I can safely say that I would be happy continuing to bring new and exciting communications technology solutions to my STCU colleagues and our members.

But, one day, a nice vice president office would be ok with me, too.

Where’s the furthest place you’ve been from Spokane?
The furthest away I have been geographically from Spokane is San Diego, CA.

But, I have plans to be lounging on a beach in Hawaii this spring, which is further away than San Diego.

Any advice for someone looking to do your job?
I think the best advice I can offer anyone looking for any type job is to make sure that they keep an eye out for open doors and do their best to be flexible.

My personal motto is: “Semper Gumby”, which translates to me as, “Always flexible”.

The road that led me to my current role was very windy. By adapting to the opportunities that developed for me, I managed to get my foot in the door at STCU, which is a fantastic place to work!

Why do our members love us?
I think it’s the consistent, friendly, professional, and over-the-top positive and enthusiastic service we provide.

Maybe it can be traced to the active role that we try to play in the communities we serve.

I also think it has something to do with our employees genuinely caring about our members and the fact that we always try to do what is right.